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Why won't my email send?

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Why won't my email send?
Whether it's a 1-Click email or a Campaign email, there are a few reasons why your email won't send.


Campaign Emails

If you're assigning a campaign and an email in that campaign is not sending, check the following:
  • Be sure the leads you are assigning have email addresses, and that they are valid.
  • Edit the campaign (Marketing > Campaigns > find the campaign & hover over the gear to the right > Edit). Be sure the Active status is set to YES.
  • Open the campaign (Marketing > Campaigns > Click the campaign name) and edit the emails in the campaign (hover over the gear to the right > Edit). Be sure the Active status in the email is set to YES.
  • Check the schedule and be sure that an email that is expected to send is scheduled to send at the expected time (e.g., if it should be sent immediately, be sure Day: 0 is chosen). You can also view the schedule of a particular email by hovering over the gear for an email in a campaign and selecting View Schedule.
  • Verify all links in your email and ensure there are no # symbols in your URLs. This symbol does not get parsed and truncates the message causing it to not send.

If all the above conditions clear the email and it still will not send, contact support.


1-Click Emails

If you are sending a 1-Click and the email is not sending, check the following:
  • ​Be sure the leads you are assigning have email addresses, and that they are valid.
  • Verify all links in your email and ensure there are no # symbols in your URLs. This symbol does not get parsed and truncates the message causing it to not send.
​If all the above conditions clear the email and it still will not send, contact support.
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